PyraMED Client Care

Going the extra mile

From the very beginning, we've recognized that we must deliver much more than software. Our personalized Client Care network consists of highly trained representatives whose goal is to acknowledge and resolve our customers' concerns. We achieve this by following a highly structured prioritization process. Our staff follows strict guidelines for communication, adhering to our published standards and timelines. We pride ourselves in the relationships that we build with our customers and are always happy to assist in any way we can. Going the extra mile is not a rare occurrence in our company—it's a standard.

We also recognize that our clients must share in our continuing efforts to meet today's evolving medical-management needs. For this reason, PyraMED Health Systems provides a variety of ways for our users and PyraMED staff to communicate, including:

  • Annual User Group Conference
  • Nationwide PyraMED ListServs
  • Webinars and Online Help
  • Dedicated Client Portal
  • Unlimited Call Center
  • 24/7 Support Option